AeroBet Casino Privacy Policy

At AeroBet, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform, create an account, or interact with any of our services. By completing the AeroBet registration process and using our website, you confirm that you have read and understood the terms outlined in this document. We encourage you to review this policy carefully before providing us with any personal information.

1. Who We Are

AeroBet Casino is operated by Fintech Szofver N.V., a company registered and operating under the jurisdiction of Anjouan. We hold a valid gaming licence issued by the Anjouan iGaming Authority — Licence No. ALSI-152406050-FI4. Our platform is accessible at https://aerobet.com/ and serves players across multiple international markets, including the United Kingdom, Germany, France, Spain, Australia, Canada, and many more. If you have any questions about how we handle your data, you may reach our team at support@aerobetvip.com.

2. Information We Collect

When you use our services — whether during the AeroBet login process, while browsing the casino, or making a transaction — we may collect the following categories of personal data:

2.1 Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents (e.g., passport, national ID, driver's licence)
• Proof of address documentation

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
• Deposit and withdrawal history
• Details of bonuses claimed, including the AeroBet bonus and promotional offers
• Transaction timestamps and amounts

2.3 Technical and Behavioural Data

• IP address, browser type, and device information
• Pages visited, session duration, and click patterns
• Gaming activity, including games played, bets placed, and results
• Log-in times and frequency of access to our platform

3. How We Use Your Information

Here at AeroBet Casino, we process your personal data for a number of lawful purposes. We rely on your consent, our contractual obligations to you, compliance with legal requirements, and our legitimate business interests as the legal bases for processing. Specifically, we use your information to:

• Verify your identity during registration and throughout your relationship with us
• Process deposits, withdrawals, and payments via all supported payment methods
• Provide access to our full game library, live casino, sportsbook, and other features
• Administer bonuses, promotions, and VIP programme rewards
• Fulfil our Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
• Detect, prevent, and investigate fraud, suspicious activity, and cheating
• Communicate with you via email, live chat, or other channels about your account
• Improve our platform, personalise your experience, and conduct internal analysis
• Comply with applicable laws, regulations, and licensing requirements

4. Cookies and Tracking Technologies

Our AeroBet platform uses cookies and similar tracking technologies to ensure the website functions correctly, to remember your preferences, and to analyse how our services are used. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for core site functionality, such as keeping you logged in during your session
• Performance cookies: Help us understand how visitors interact with our site so we can improve it
• Functional cookies: Remember your language preference and other settings
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

5. Sharing Your Information

We at AeroBet do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals through services such as Visa, Mastercard, Skrill, Neteller, and cryptocurrency networks
• Identity verification providers: To conduct KYC checks as required by our licence
• Gaming software providers: Such as Evolution Gaming, Pragmatic Play, NetEnt, and others, who supply the games available on our platform
• Regulatory and law enforcement authorities: Where we are legally required to disclose information
• Analytics and marketing partners: To help us measure the performance of our services

All third parties with whom we share data are required to maintain appropriate security standards and to use your information solely for the purposes we specify.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. In most cases, this means we will keep your records for a minimum of five years following account closure. Where data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by our AeroBet Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit how we process your information
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@aerobetvip.com. We will respond to your request within the timeframe required by applicable law.

8. Security Measures

We are committed to keeping your data safe. Our Aero Bet platform employs industry-standard security measures, including SSL encryption, secure server infrastructure, and strict internal access controls. We regularly review and update our security practices to reflect evolving risks. While we take all reasonable steps to protect your information, no online transmission is completely risk-free, and we cannot guarantee absolute security.

9. International Data Transfers

As AeroBet Casino serves players from multiple countries, your data may be transferred to and processed in countries outside your home jurisdiction. In such cases, we take appropriate measures to ensure that your data receives the same level of protection as required by applicable privacy laws, including using standard contractual clauses or other approved transfer mechanisms where required.

10. Minors

Our services are strictly for adults aged 18 or over (or the legal gambling age in your jurisdiction if higher). We do not knowingly collect or process personal data from individuals under this age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the relevant account.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our AeroBet Casino platform after any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with our team. We are available 24/7 via live chat on our website or by email at support@aerobetvip.com. At Aero Bet, we take your privacy seriously and are always here to help.